Document People!

Have you ever called a company and spoken to a lovely, helpful soul who answered all your questions with patience and kindness and made you so glad to do business with them? OK, that doesn’t happen very often, but if it has happened to you, have you ever called back only to get the polar opposite person on the phone? Grumpy, irritable, miserable in their life and work, and their only mission in life seems to be to make you feel stupid about your question and get you off of the phone? That happened to me today. For the last …